Terms and Conditions for LilacBD

Last updated: 2025-05-20

Welcome to LilacBD!

We are committed to making your skincare journey easy, safe and natural. The following terms and conditions apply when you enter and order on the LilacBD website:

1. 🛍️ Product Information

1. LilacBD offers only organic and handpicked skincare products.
2. All product details and ingredients are mentioned on the website.
3. You should decide on your own responsibility in selecting products for your skin. Those with very sensitive skin can do a skin patch test first.

2. 💳 Payment Terms

1. You can make advance payment through “Cash on Delivery” (COD) or “Bkash/Nagad”.
2. Once the order is confirmed, the customer will be notified by phone or inbox.
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3. 🚚 Shipping & Delivery

1. Delivery time within Dhaka city: 1-2 working days.
2. Outside Dhaka: 2-5 working days.
3. Delivery charges depend on the product and location.

4. 🔁 Return & Replacement Policy

1. If you receive a defective or wrong product, please inform us in our inbox within 24 hours and we will provide a replacement.

5. 📞 Customer Support

1. Our customer care team is always ready to help you.
2. You can contact us anytime via inbox, call or email.
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6. 📌 Intellectual Property

1. LilacBD brand name, logo and content are covered by copyright. Use without permission is punishable by law.
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7. ✅ Acceptance of Terms

1. By using the website, you will be deemed to agree to these terms and conditions.
2. LilacBD may change these terms and conditions from time to time and as needed.

Contact Us

If you have any questions about these Terms, please contact us at 01620091919.